Frequently Asked Questions (FAQs)
1. Do you ship outside the United States?
No, currently we only ship within the United States.
2. How much does shipping cost?
We offer free shipping on all orders within the USA.
3. When will my order be shipped?
Orders are processed within 1–2 business days, Monday through Friday, excluding weekends and holidays.
4. How long does delivery take?
Once shipped, orders are typically delivered within 3–7 business days depending on your location.
5. What is the cut-off time for same-day processing?
Orders placed before 04:00 PM EST (Monday to Friday) will be processed the same day. Orders after this time will be processed on the next business day.
6. Which shipping carriers do you use?
We use trusted shipping partners including UPS, USPS, FedEx, and DHL, depending on your delivery location.
7. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email.
8. What currency are your prices listed in?
All prices are listed and charged in United States Dollars (USD).
9. Will I be charged any hidden shipping fees?
No, we do not charge any additional or hidden fees. Shipping is 100% free within the USA.
10. Who can I contact for questions about shipping?
You can reach us via email at sales@mazaldistribution.com or call us at +1 786-780-7967 during our business hours (Monday to Friday, 9 AM – 5 PM EST).